Help Centre | TradeHelp

Reset my password

Your password can easily be reset if required.  If you have any questions or have forgotten the email address you signed up with, please contact us on 01978 666 887 or use the live chat option below. 

TradeHelp App for mobile #

  1. Log out of your account if you are currently logged in
  2. Open the app and select Sign In
  3. Select Forgot Password underneath the Login button
  4. Enter the email address associated with your account and select Submit
  5. An email will be sent to your email address with a reset link
  6. Select Reset Password in the email and provide and confirm your new password
  7. Return to the app, selecting Sign In to log in with your new password

TradeHelp Office for desktop #

  1. Open TradeHelp Office in your web browser
  2. Select Forgot your password? underneath the sign in boxes
  3. Enter the email address associated with your account and select Submit
  4.  An email will be sent to your email address with a reset link
  5. Select Reset Password in the email and provide and confirm your new password
  6. Return to the app, selecting Sign In to log in with your new password